What is the Process for Repairing Bose Equipment?

Almost daily, we receive a call asking can you fix my Bose system? Unfortunately, the answer is not as clear as we would like it to be. During a service call our installers can determine if your problem is defective equipment, a cabling/connection issue, programming issue or caused by something else such as a defective cable box or poor Wi-Fi. If it is a cabling/connection or programming problem, the majority of time our installers can solve the issue during the 1stvisit. However, if it is determined that you have defective equipment, you will need to send the defective equipment back to Bose for repair. Defective equipment cannot be repaired during a service call. If you definitely know you have defective equipment, you can save the cost of the service call by setting up the repair on your own. The easiest way to do this is to visit the Bose website support @ https://www.bose.com/en_us/support/self_service/service_and_repair_request.html. You will need your serial number to get started. Once you have your serial number, follow the on-screen instructions. Please visit our website @ www.wbsouth.com.