One of My Music Services Isn't Working on Bose Soundtouch

This week, a past client reached out because their Sirius XM service had stopped working on the Bose SoundTouch app. We've encountered similar issues from clients using various music services with the SoundTouch system. If you're experiencing this problem, here are a few steps you can try to identify the issue:

1. Test Another Service: Try playing a different music service to see if the issue is limited to just one service.

2. Check Other Devices: If the problem persists with one music service, try accessing it on another device, like your phone or an Alexa speaker. If it works on those devices, the issue likely lies with the SoundTouch app.

3. Wi-Fi Check: Make sure both your SoundTouch app and your SoundTouch device are connected to the same Wi-Fi network.

4. Power Cycle the Device: Unplug your SoundTouch device, wait for 30 seconds, and then plug it back in.

5. Reinstall the App: If the problem continues, delete and reinstall the Bose SoundTouch app. Make sure you have your SoundTouch username and password handy before doing this.

6. Reinstall Devices: If none of the above works, you can remove and re-install each of your SoundTouch devices within the app.

If you have multiple SoundTouch devices and the issue is isolated to one, check whether the problematic device is connected to the network. If it is, repeat the steps to unplug/replug and reinstall the device as described earlier. If the issue persists, that specific SoundTouch device may be defective.

For help with audio, video, or Smart Home systems design, sales, or service. schedule a FREE Virtual consultation, call 888-775-2673 or visit our website @ www.wbsouth.com/freeconsultation2.