Our clients often call with the issue of their Bose Soundtouch device not working with the Bose app. Although this could be a sign of a defective device, most of the time it is a network connection issue. To determine if it’s a network issue, check your Bose Soundtouch app to see if the room is available to play. If the app shows “Can’t Find Room” or “Room Not Available”, it’s most likely a network connection problem. Whether a Soundtouch wireless speaker or a Soundtouch amplifier (SA-4- SA-5), first I recommend unplug the device, wait 60 seconds and then plug it back in. Often a simple reset will correct the problem. After a few minutes, if the problem persists, you may want to try and reconnect the speaker to your Wi-Fi network. To do this, open the Soundtouch app and tap the menu, 3 bars, in the upper right-hand corner. Next select “Settings” and then tap “Add/Reconnect” speakers and follow the on-screen instructions.
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